Annoying Things at work!

I work in a call center for a utility company. During the past year and a half or so I have realized that there are certain things a caller can say to send me into instant insanity!

1. If you live in an apartment, the apartment number is part of your address. It is not just the extra number they give you for shits and giggles. It is very important and needs to be given when you are asking for service.
2. When a person answers the phone "Good morning, this is ____, how may I help you", that is a prompt for you to state the reason for your call. We are not just exchanging pleasantries with you. Get on with it. A simple "Good morning" from you followed by silence does nothing to get your business handled.
3. If you fail to pay your bill in a timely manner and the result is a disconnection, do not gripe to me about the many ways we have inconveninced you. Remember those notices we sent you?? We were not kidding! I do not care that you may have to miss work or take a cold shower. Paying your bill on time will prevent this.
4. Speaking in a rude or profane manner will not change our minds. Ever.
5. Failure to plan on your behalf DOES NOT constitute an emergency on our behalf. Deal with it.

Follow these simple rules and we will get along just fine.